CTFC POLICY: The CTFC Marketplace offers a domestic shipping policy. All orders are processed within 1 – 2 weeks and does not include weekends or public holidays. Items can be shipped to addresses within the Republic of South Africa and include P.O. Boxes. Email confirmation and tracking numbers are sent once your order has been shipped. Any disputes exceeding the scope of CTFC’s policy will be dealt with by the vendor.
Refund Policy
STANDARD POLICY: All items on the marketplace are sold by different vendors and although each is responsible for their own products and returns, the CTFC Marketplace does offer a basic refund policy that consumers can follow. Consumers must start the refund process by submitting a complaint within 7 days after receiving the item to admin@ctfc.co.za. Items sold on a Sale will regrettably not be refunded. Any disputes exceeding the scope of CTFC’s policy will be dealt with by the vendor.
Cancellation / Return / Exchange Policy
CTFC POLICY: To complete a return, we require a receipt of proof of purchase. Any item not in its original condition or damaged or missing parts for reasons not due to our error are not eligible for return. The postage cost of returning the item is the responsibility of the consumer.
The Exchange Policy is for items that are damaged or defective. If you need to exchange any item, send an email to admin@ctfc.co.za and must be of the same value as the original purchase. Any disputes exceeding the scope of CTFC’s policy will be dealt with by the vendor.
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