RETURNS
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All items on the marketplace are sold by different vendors and although each are responsible for their own products and returns, we do offer a basic return policy that consumers.
Consumers have the right to return any purchased items by submitting a complaint within 7 days after receiving the item. Any complaint submitted after 7 days will not be eligible for a refund. When submitting a complaint, a consumer must provide full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in the consumer’s possession.
To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, is damaged or missing parts for reasons not due to our error are not eligible for refunds.
CRITERIA TO RETURN AN ITEM:
Complaints must be logged within 7 days of item being delivered.
Items bought as sets must be returned in sets.
The item is in a re-sellable condition.
The item being returned must qualify for return.
The item is in its original packaging, with labels attached.
NON-RETURNABLE ITEMS:
Opened cosmetics and fragrances
Specially made and made to order items is not refundable
Underwear
Swimwear with detached hygiene strips
Earrings for pierced ears
REFUNDS
Once your return is received and examined, an email will be sent to notify the customer if the return is authorized for a refund, partial refund or not.
If you are approved, then your refund will be processed, and a credit will automatically be applied. This can take 7-14 business days depending on the original method of payment.
LATE REFUNDS
If the customer hasn’t received the approved refund then contact your bank. There is often some processing time before a refund is reflected in your statement.
SALE ITEMS
Items sold on sale will not be refunded.
EXCHANGES
This return policy is for items which are damaged or defective. If you need to exchange an item send an email to admin@ctfc.co.za
RETURN POSTAGE
In the unlikely event that any of your goods arrive damaged or faulty we will arrange a refund or replacement for you, and reimburse the cost of returning the item if we have requested it back.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Return Policy Flow Chart
Step 1 – Send us an email within 7 days with a complaint of damaged or defective item.
Step 2 – After receiving authorisation for refund, pack all the items in the original packing.
Step 3 – In order for us to properly identify the returned parcel, you need to attach a copy of the invoice.
Step 4 – Send the parcel back to 79 Roeland St, Cape Town, Western Cape, 8001
Step 5 – When parcel is sent, please inform us via email (add tracking number if applicable).